NEW! Boiler Service Plans

• There will be an additional £2 added to the price if the boiler is over 7 years old
• There will be an excess of £50 for toilet repairs
• If at the initial inspection it is determined that we cannot provide cover, we will advise a repair to the boiler and the cost of the repair. If the customer decides not to proceed with one of our options, the customer will be liable for the cost of the service of £50.
• If the customer would like to supply their own tap we would charge £90 to install it

You will receive an email with a service/breakdown report each time we visit. We keep this on our system but if possible please print and add to your 247 Plumbers Homecare folder.

ALL TOILET REPAIRS HAVE A £50 EXCESS

No claims in your first year? We have capped the second year price for you at just 5%. If you have made a claim, your renewal will be higher than 5% but still lower than renewal quotes from national companies. We do this to keep prices as low as possible for everyone, but wherever we can, we make sure that renewal prices are lower than our competitors.

Your renewal price is based on two things only;

1. The number of claims – we look at how many issues we have had to fix in the last year. The fewer claims you have, the lower the increase will be.
2. Inflation – the cost of labour and parts goes up with inflation. We therefor need to increase our price in line with this. The table below shows renewal prices for customers that we have renewed recently.

Our Homecare packages are based on a working, efficient boiler that falls within the recommended age. Upon inspection of your current boiler we may recommend that it replaced, based on the following;

• Your boiler is 15-20 years old – We are able to provide Homecare cover. However we strongly recommend replacement of your current boiler, as it will soon be beyond economical repair and parts may become unavailable.
• Your boiler is 12-15 years old – We are able to provide Homecare cover. However we strongly recommend replacement in the next 12 months due to its age.
• Your boiler is 1-12 years old – We are able to provide Homecare cover on your current boiler and it falls within our recommended age range.

Should you require a new boiler, we can provide you with a competitive quotation for you on site, based on our recommendations and the size of your property etc.

• Showers and their parts, shower pumps, sanitary ware and sealant
• Basin, kitchen, bath, or bidet taps that cannot be repaired with a washer
• Concealed toilets or cisterns (Cistern within a vanity unit)
• These boiler: Potterton Powermax, Britany
• Chaffoteaux, Servowarm, Ariston, Ferroli, Biasi
• Water tanks or cylinders that cannot be repaired
• Decorative radiators (All other than white standard compacts)
• Faults caused by you or someone else you used for repairs
• Pre existing faults, inaccessible components or system design faults
• Faults caused by sludge, hard water scale or blockages
• Underfloor heating, towel rails, unvented hot water cylinders and non-standard parts
• Damage caused by weather or freezing
• Smart or internet connected thermostats or devices
• Saniflos, Macerators, condense lift pumps
• Trace and Access

Monday – Friday – If you can after 4:30pm we will aim to attend the next working day.

Saturday – Sunday – If you call on these days we will aim to attend the next working day.

*In the event of water burst, we aim to attend on the day but we will provide an explanation over the telephone of how to isolate the leak via the stop tap*

If you wish to cancel your plan; you (as the named plan holder) or an authorised representative, must contact us by calling the customer service number or writing to us.

You may cancel your plan at anytime. Depending whether you have received the service(s) provided under this plan, any refund of the service fee paid to you or owed by you may be calculated as follows:

We will refund any amount of the service fee you have paid as long as no work has been performed under this agreement.

If work has been performed under this agreement, you will waive any statutory right to cancel the plan and you will not receive a refund and must pay any remaining outstanding balance due under the agreement.

If we have been unable to contact you to arrange an appointment. We will make three attempts to contact you to make an appointment after which you there will be no refund.

However you can still contact us to arrange for the appointment within the remaining period of your plan.

Our plans includes a 14-day cooling-off period, during which you may cancel without penalty.

247 Plumbers Ltd reserves the right to cancel your Gas Boiler Service Plan prior to the service being carried out, by giving you at least 7 days’ notice at your last known address. In these circumstances 247 Plumbers Ltd will refund the amount of the service fee paid in full.

If you fail to make a payment of the service fee on the due date, your plan may be suspended and you will not be entitled to any services offered under this plan until you have made the payment due. 247 Plumbers Ltd will notify you in writing within 5 working days of the date on which this payment was due. If you do not pay the requested amount within 30 days of the due date, your plan will be cancelled. You will remain liable for any due and outstanding payment for the period up to the date of cancellation.

You are responsible for informing 247 Plumbers Ltd of a change of your address so that your plan can be transferred to your new property. Please phone us on the customer services number or write to 247 Plumbers Ltd, to advise us of your new address. We will check with you whether your boiler in your new property is acceptable before it is transferred, based on whether the boiler at your new property (see the definition of boiler) and the property is eligible (see the property eligibility section below). If it is not acceptable you may cancel your plan as set out under the heading ‘How can my plan be cancelled?’ in this section.

247 Plumbers Ltd will contact you in writing before your plan expires to offer you the opportunity to a arrange plan for the following year. At the same time we will review your service fee and advise you of the amount for the following year. We reserve the right to adjust your service fee to reflect any changes in the rate of tax applicable to it. 247 Plumbers Ltd reserves the right to refuse to offer you any individual plan in the following year and we will inform you before your plan expires if we choose to do so.

Only the named plan holder(s) or a representative authorised by the named plan holder should call or write to make a formal complaint. If you have a complaint, please phone or write to 247 Plumbers Ltd in the first instance using the customer services number or postal address. Every effort will be made to resolve your complaint to your satisfaction.